Unable to upload profile picture on web

Updated by Helpdesk Coordinator -

If you are using Internet Explorer, instructional text in green should appear after clicking 'upload image' that reads: 

"Image uploaded. If your image has not appeared please refresh this page or sign back in."

If the profile picture doesn't update or display properly, try refreshing the page and/or signing out and then back in. Alternatively, try using a different browser, such as Chrome or Firefox. Double check that the image is in a valid file format and does not exceed the stated size limits.

If you are still having difficulties after trying the above, get a university tutor or admin to submit a help ticket.

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