What do I do if I’ve forgotten my username?

Updated by Helpdesk Coordinator -

Step 1. Go to the web address of your Myprogress site. This should be in your welcome email from Myknowledgemap.

Step 2. Click on the Forgotten your password? link located just above the ‘Sign in’ button.

Step 3. Enter the email address which is linked to Myprogress into the 'email address' box.

Step 4. Check your email inbox for your username and new password.

If you have completed this process and have still not received an email within 20 minutes then you should contact your administrator for assistance.

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