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Instructions for importing questions

I would like to trial importing questions using the Excel template - are there instructions for doing this? Thanks

Rebecca Gill Answered

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Hi Rebecca,

There are two guides on this on the Help Centre, if you follow the below links they should take you to them. If you have any issues with the information on them, please let me know.

https://myknowledgemap.zendesk.com/hc/en-us/articles/202560363-How-do-I-import-questions-from-an-Excel-spreadsheet-
https://myknowledgemap.zendesk.com/hc/en-us/articles/202967888-Using-the-Question-Builder-Import-Template

Thanks

Emily

Helpdesk Coordinator 0 votes
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