Multi-Factor Authentication for Non Single Sign On (SSO) Users

First time logging into your multi-factor authentication (MFA) account

Once your account has been set up by a course administrator, you'll need to sign into your account by clicking on the 'sign in' button on the MyProgress landing page. Once prompted, type in your username and password and click the 'sign in' button. This will then load the MFA screen, asking for your mobile/cell phone number. 

You can change the country code to whichever one is relevant to you. Type in your phone number and then click on the 'send code' option. If you choose the 'call me' option, you'll receive a call which will provide you with the verification code. 

Once you've clicked on 'send code', you will receive a text message which will provide you with a code. In this text message, it will read something like the following, "Use verification code xxxxxx for EPAD authentication". Type in the code and click on the 'verify code' button which will log you into MyProgress. 

After logging out of your account

If you've already completed the above steps and have logged out of your account, when you log back in, you'll be presented with the multi factor authentication screen again, but this time it will show you the last four digits of your mobile/cell phone number.

You'll need to choose either the 'send code' option or the 'call me' option, add the verification number provided to you and click on the 'verify code' button. 

Please note: As a custom role option, you'll be able to initiate a reset of your phone number.