MyProgress - SSO Sign In Issues

Introduction

Single Sign On

SSO Troubleshooting

Non-Single Sign On

Troubleshooting

Introduction

When you are introduced to MyProgress, you will have been shown how to sign in it, either using your University credentials (SSO) or via your email an password - setup specifically for MyProgress.

It is important to remember which method is used by your Organisation and worth checking if you are unsure - as issues can occur if you sign in, incorrectly.

Single Sign On (SSO)

Single sign-on (SSO) is an authentication scheme that allows a user to Log In with a single ID to any of several related, yet independent, software systems.  Most Universities have this, as well as NHS Trusts and larger businesses / organisations.

How to Sign In With SSO

When you have navigated to the MyProgress site for your University, click on the Sign In button.  You will be presented with a "Sign In" page; note that the terminology and / or branding may vary depending on your Universities setup.

Example Below:

Next click on your University SSO Sign In button - this will vary per University, you'll be directed to your Universities SSO page, this should look familiar and if this is a regularly used device - it will populate your University email/username and password.  If not, enter those details and Sign In.

You maybe asked to use an Authenticator app, or similar to confirm your sign in credentials, again this depends on your Organisation.

Once you've signed in, it should take you straight to your MyProgress Portfolio.

SSO Troubleshooting

Change of Email Address - If you change your email address, first try signing in via the SSO.  Usually the University credentials will have been configured and will continue to sign you into MyProgress.  If that fails, ask the University Administration team to check your user profile in MyProgress, the email address and Reference in your account should match your new email address.

Change of Password - If you have changed your University credential password, when prompted to sign in for the SSO, ensure you use your new password.  Do not attempt to change your password via the MyProgress "forgot your password" page.  Always follow University guidance on account issues.

Change of Windows / SSO account - If you have a University credential and a second SSO, for example an NHS one, as you are a student nurse.  The Microsoft authentication may get confused and not allow you to switch to your University credentials and MyProgress may automatically try and sign you in with your other account. 

As the second account is not linked to MyProgress the sign in will fail, so you need to click "user another account" when prompted.    This should allow you to enter your University credentials.

Example Below:

If you are using the app and have the same issue, follow the steps below:

Firstly, you need to fully sign out of your account, on the device, go to: https://login.microsoftonline.com/logout.srf.  

Note - It is recommended to copy the URL, rather than opening it from the this article.

Once loaded you will see a "You've signed out of your account" page - as per example below:

Close the browser window, and return to the MyProgress app; 

Sign via SSO as normal, you will be prompted to select the account you want to sign in with.  

Non-Single Sign On

For students using the MyProgress username (email) and password and not their University SSO, when you have navigated to the MyProgress site for your University, click on the Sign In button.  You will be presented with a "Sign In" page; note that the terminology and / or branding may vary depending on your Universities setup.

Example Below:

Once the page opens, enter your username and password in the box to the right.  If you have used the device previously, your username and password may be stored in your browser.  Once you have entered the details, click Sign In.

Example Sign In area:

Activating your Account

When your account is first setup, you will have received an email with a verification link (which is valid for 30 days).  Click the link to activate your account and setup a password.  

If your email link has expired, navigate to the MyProgress URL for your University and click on the activate your account link under the Sign In button.

Should you not receive the activation email:

1. Check your junk or spam folder. Filter emails from "Microsoft" or search for "MyProgress" and "verification".
2. Use the self-service activation link. You do not need the original email to activate your account. Go to the MyProgress web address the student or University has given you. On the login page, look for the text "Require account activation? Activate your account" and click it. Enter your email address and a new activation email will be sent to you immediately.
3. NHS email addresses. If your email address is an NHS account (for example, ending in @nhs.net), your Trust's email filtering may be blocking the activation email before it reaches your inbox. This is one of the most common causes of non-arrival. Check with your Trust IT team whether emails from Microsoft B2C are being filtered. In the meantime, the University can manually set a password for your account so you can log in without needing the email — ask the University's placement support team to do this for you.
4. Ask the University to resend. A University administrator can trigger a new activation email from the Admin area. Ask the University's placement or support team to resend your account verification.

Non-Single Sign On Troubleshooting

I can't remember my Password - If you have previously logged in to MyProgress but have forgotten your password, you can reset it yourself:

1. Go to the MyProgress login page and click Sign In.
2. Click Forgot your password?
3. Enter your email address and click Send verification code.
4. Check your email (and junk folder) for a code from Microsoft.
5. Enter the code into the Verification code box and click Verify code. Important: you must click "Verify code" before clicking Continue — skipping this step will produce a "Claim not verified" error.
6. Once verified, click Continue, then enter your new password twice and click Continue again.

7. You will be directed to your MyProgress homepage automatically.

    

I get an error saying my account already exists - If you try to activate an account and receive a message saying your email address is already registered or already in use, it means an account already exists for your email address.

• Try the Forgot your password? option on the login page to reset your password and access your existing account rather than creating a new one.
• If the reset does not work, contact the University's support team. They can check if your account exists and escalate if necessary.

Should you have any queries not supported here, please speak to your University Helpdesk/Administration Team.